Shipping Policy

Shipping Policy


Shipping Policy

Thank you for shopping with us. We are committed to providing a smooth, reliable, and transparent shipping experience for all our customers. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, promotions, sales events, or holidays, processing times may be slightly delayed. We appreciate your patience and understanding in such situations.

Once your order has been processed and shipped, you will receive a confirmation message or email with your shipping details.

Shipping Time

Estimated delivery times may vary depending on your location, shipping method, and courier service availability.

Estimated Delivery Times:

  • Local Orders: 3–7 business days

  • Nationwide Orders: 5–10 business days

  • International Orders (if available): 7–20 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, customs clearance, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated based on your location and the selected shipping method during checkout.

In some cases, we may offer:

  • Free Shipping Promotions

  • Discounted Shipping Offers

  • Cash on Delivery (if available)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive tracking information through email, SMS, or WhatsApp depending on the information provided during checkout.

Tracking updates may take some time to appear after the shipment has been dispatched.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur. We are not responsible for orders delivered to incorrectly entered addresses.

If you notice a mistake in your shipping details, please contact us immediately after placing your order.

Delayed or Lost Packages

While we work with trusted courier partners, delays can occasionally happen due to circumstances beyond our control.

We are not responsible for delays caused by:

  • Weather conditions

  • Courier service interruptions

  • Customs clearance delays

  • Public holidays

  • Incorrect shipping information provided by customers

If your package appears lost or excessively delayed, please contact our support team, and we will do our best to assist you.

International Shipping

International shipping may be available for selected countries.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country’s customs authorities.

Delivery times for international orders may vary depending on customs processing and local courier services.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of receiving the package.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the damaged item

  • Photos of the packaging

We will review the issue and assist you accordingly.

Failed Delivery Attempts

Courier companies may attempt delivery multiple times. If delivery fails due to customer unavailability or incorrect address information, the package may be returned or additional shipping charges may apply for re-delivery.

Contact Us

If you have any questions regarding returns or refunds, please contact us:


Phone: 03039677086
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM

We are committed to ensuring a smooth and fair resolution for all customer concerns. Thank you for choosing Nourisa. 🌿